Last updated: September 18, 2026

The Clean Team ("we," "us," or "our") operates the website cleanteamcorp.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use it, and the choices you have. By using the Site you agree to the practices described here.

Who we are

The Clean Team
77 Walnut Street
Peabody, MA 01960
Phone: 866.530.6510
Email: customerservice@cleanteamcorp.com

Information we collect

Information you give us

When you request service, ask for a quote, or contact us through the Site, we collect the information you provide, which may include your first and last name, phone number, email address, the service you are interested in, and any details or special requirements you describe. If you contact us by phone, email, or through the chat feature on the Site, we keep a record of that conversation and any information you share in it.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain technical information, such as your IP address, browser type and version, device type, operating system, the pages you view, the date and time of your visit, how long you stay, and the website that referred you to us. This information is collected through cookies and similar technologies (see "Cookies and tracking" below).

Phone call information

We use a call tracking service (CallRail) to understand which of our advertising and marketing efforts lead to phone calls. The phone number shown on the Site may change depending on how you arrived at it. When you call one of these numbers, the service records the number you called from, the date, time, and length of the call, and the marketing source associated with the number. Calls may be recorded for quality and training purposes; where recording is used, you will hear a notice at the start of the call.

How we use your information

  • To respond to your service requests, quote requests, and questions
  • To schedule, perform, and follow up on cleaning services
  • To send appointment confirmations, invoices, and other service-related communications
  • To let you know about special offers, if you have asked to receive them
  • To understand how visitors use the Site and to improve it
  • To measure the effectiveness of our advertising
  • To protect the Site from spam, abuse, and security threats
  • To comply with legal obligations

Cookies and tracking

Cookies are small text files placed on your device by a website. The Site uses the following types of cookies and similar technologies:

  • Necessary cookies. These are needed for the Site to work and to remember choices you make, such as accepting our cookie notice.
  • Analytics cookies. We use Google Analytics and Google Tag Manager to understand how visitors find and use the Site. Google Analytics sets cookies that assign an anonymous identifier to your browser and record the pages you visit. Learn how Google uses this data at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
  • Advertising cookies. We use Google Ads conversion tracking to measure whether our online ads lead to service requests. These cookies let Google recognize that you visited the Site after clicking one of our ads. You can manage Google's ad personalization at adssettings.google.com.
  • Call tracking cookies. CallRail sets cookies so the phone number you see matches the source that brought you to the Site and so a call can be tied to your visit.

Most browsers let you refuse or delete cookies through their settings. If you disable cookies, some parts of the Site may not work as intended. The Site does not currently respond to "Do Not Track" browser signals.

Third-party services we use

We share information with service providers that help us run the Site and our business. They may only use your information to provide their services to us. These currently include:

  • Google (Analytics, Tag Manager, Ads, and reCAPTCHA) for site analytics, advertising measurement, and spam protection on our forms. reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
  • CallRail for call tracking and call recording. See the CallRail privacy policy.
  • Housecall Pro for the chat feature on the Site and for scheduling and managing service appointments. Information you enter in the chat window is processed by Housecall Pro. See the Housecall Pro privacy policy.
  • SendGrid (Twilio) to deliver the email notifications generated when you submit a form on the Site.
  • Our web hosting and website maintenance providers, who store the Site and its data on our behalf.

We do not sell your personal information. We may also disclose information if required by law, to enforce our policies, or to protect the rights, property, or safety of The Clean Team, our customers, or others.

Links to other websites

The Site contains links to other websites, including our Facebook and Instagram pages and third-party review and award sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

How long we keep information

We keep the information you submit through the Site for as long as needed to respond to your request and provide our services, and afterward as required for our business records, accounting, and legal obligations. Analytics data is retained according to the settings of the analytics services we use.

Security

The Site is served over an encrypted (HTTPS) connection, and we take reasonable steps to protect the information we hold. No method of transmission over the internet or electronic storage is completely secure, however, so we cannot guarantee absolute security.

Your choices and rights

  • Marketing emails. You can opt out at any time by using the unsubscribe link in any marketing email or by contacting us.
  • Cookies. You can control cookies through your browser settings and the opt-out tools described above.
  • Access, correction, and deletion. You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children's privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last updated" date above.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

The Clean Team
77 Walnut Street
Peabody, MA 01960
Phone: 866.530.6510
Email: customerservice@cleanteamcorp.com