How long do wall-to-wall carpets take to dry?

Usually it takes approximately 6-8 hours to dry depending on the thickness of the carpet and the humidity in the room.

What is the turnaround time for area rugs?

7-10 business days is our normal turnaround time if you are dropping off and picking up from our warehouse, it may take a few days longer if we pick up and deliver back to you depending on our schedule and yours.

Do I have to move the furniture in the rooms before the crew arrives?

Our crew will move the light furniture from side to side within the room to clean underneath it, but we ask that you please move anything delicate, such as pianos, china cabinets, hutches, knick-knacks, beds, bureaus and dressers, TV stands, and electronics if possible.

Do you clean under beds?

Yes, depending on the height of the frame. We can usually get our equipment about a foot or two under the bed, but please note that we do not move beds or other delicate items.

Are the chemicals pet and child friendly?

Yes. About 90% of our chemical cleaners are green cleaning products and are not harmful to children or animals. We recommend avoiding contact with the surfaces until they are completely dry.

Do you charge for travel?

We do not, unless it’s outside our coverage area. Please view our coverage map here

Do you give free estimates for carpet cleaning?

Yes! To receive a quote, please fill out this form (link) or give us a call at (##). Please note that we do not do complimentary onsite quotes for residential homes.

What type of equipment do you use?

We use truck-mounted steam extraction machines. These use hot water, a cleaning solution, and powerful suction extraction to rid your surfaces of dirt, allergens and stains.

How long does it take to clean my carpets?

Depending on the size and number of rooms, this could range from 30 minutes to 3 hours, but an average job usually only takes an hour.

How long will my carpets be wet after cleaning?

The normal dry time is anywhere from 6-8 hours depending on the weather.

How long will my furniture take to dry?

Approximately 6-8 hours depending on the temperature, and if there are any house fans running, which can decrease dry time.

What is hot water extraction?

More commonly known as “steam cleaning,” hot water extraction uses very hot water that is professionally combined with cleaning products. These are then rapidly forced into the fibers of your carpet or upholstery and are rapidly extracted along with the dirt in the material.

How often should I have my carpet and upholstery professionally cleaned?

To preserve their quality and for health benefits, we recommend at least once per year if not twice.

Can you clean my grout if it has been sealed?

Yes! Please note that if the grout has been sealed and there was any dirt in the grout before sealing, that dirt will not come out.

Are your technicians all certified by the IICRC?

Absolutely! They’re certified by both the IICRC (Institute of Inspection, Cleaning, and Restoration Certification) and the NEIRC (New England Institute of Restoration and Cleaning).

If I rent my own carpet cleaning machine, will I get the same result?

Unfortunately, the machines you rent do not get the water to a sanitizing temperature, therefore they do not loosen up the dirt enough in the carpet fibers to be extracted out.

Do you guarantee that all of my stains will come out?

Unfortunately, certain stains are irreversible, but we will do our best to reduce its visibility.

How often should I have my upholstery cleaned?

Each manufacturer recommends a different level of frequency, but most recommend every year or every other year depending on how much use it gets.

Do the letters “W”, “S”, “S/W”, and “X” on my furniture tag really mean anything?

Yes! These help our cleaners determine which products are safe to use on that type of fabric.

If I had Scotchgard applied during my last cleaning, will it be protected for life?

Not quite, the Scotchgard does come off of the carpet or upholstery the next time it is cleaned, but we can easily reapply it so your furniture and carpets are protected until we see you again.

How often should I have my tile and grout cleaned?

We would recommend once a year or every two years depending on the foot traffic and if there are any kids and pets in the house.

Are your janitorial cleaners hired employees or temp workers?

They are all qualified, background checked, hired employees. We do not entertain employment agencies.

I have an oriental rug as well; can you clean that while you’re at my house?

We do not recommend cleaning area or oriental rugs inside of your home for a few reasons. The cleaning process for these rugs is at least a 4-step process, rather than the 2-step process we use for wall-to-wall carpeting. We also use specialized cleaning products made specifically for those delicate fibers. It can also damage the floors in your home if there is any hidden water vapors left from the cleaning that cannot be seen. However, we would be more than happy to pick up the rug while at your house and deliver it back to you when the cleaning is complete!

One of the spots that disappeared after your technicians left my house has unfortunately come back. What happened?

This is known as wicking, which means that the stain has seeped down into the backing of the carpet and is wicking up as the rug fibers dry. Give us a call, and we’ll set up an appointment to come out within 2 weeks of your original appointment to rectify this issue.

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